Qualifications & Experience:

Ø      Engineering competencies. Engineering Academy，College graduated or above majored in mechanical or Electrical, Engineering Auto Control.

Ø      Machines customer service experience for at least 4 years, experience of tool grinding machine will be advantageous.

Ø      Advanced knowledge on cutting tool will be advantageous.

Ø      Capable communication in English.

Relationships for this position:

Ø      Reports directly to the Service Manager

Ø      Relates to the customer for field service and repair, help desk support, installation, training, new product information and maintenance of ongoing relationships.

Ø      Establishes and maintains effective working relationships.

Ø      Provides accurate feedback on service issues to engineering and central service functions.

Ø      Liaises with sales and applications departments for customer support related issues eg. installation scheduling, machine preparation for demonstration etc.

Ø      Liaises with shipping and purchasing departments to ensure parts delivery.